Operating company · MENA
Axxion
Motor claims, run as one governed operation.
Axxion is the UAE's first dedicated motor claims third-party administrator. It runs the claim from first notice to settlement, and routes every repair to an approved workshop.
The UAE's first dedicated motor claims TPA. More than 75 workshops in an approved repair network, with 40 years of GCC motor experience behind the team.
The operation
One governed operation, first notice to settlement.
Axxion runs the full motor claims lifecycle for its insurer partners. It sits between the insurer and the repair network, running the operation that connects them. Each side gets its own experience on the same infrastructure, and every step is timestamped as the claim moves through a gate at each stage.
FNOL
Digital intake captures structured data from the first notification of loss.
Triage
Routing matches the claim's complexity to the right pathway.
Assessment
A standardised damage evaluation, with photographic evidence.
Repair
Workshop allocation against cost benchmarks and quality gates.
Settlement
Documented approvals with a full audit trail.
Repairs go to a managed network, not an open panel. More than 75 workshops, allocated on capability and performance, not geography or relationships. Every member holds to transparent pricing, quality standards with post-repair inspection, and cycle-time commitments.
Governance
Compliance is enforced by the system, not written in a policy.
Every claim passes through gates. Seven compliance gates govern the claim from registration to settlement; four cost gates govern the repair. Behind them sits a security layer for access, data residency and audit logging.
The cost gates catch the money early: is the claim payable, is the car going to the right workshop, is the estimate fair, are the parts priced straight. No claim advances without passing the gate in front of it, and every gate is built to a standard the Central Bank of the UAE can audit.
The intelligence
Every cost checked against the market before it is paid.
Behind the operation runs an intelligence layer. Before a repair is authorised, its cost is checked against an independent market benchmark, so the price is the market's and not the workshop's.
Parts are the sharpest variable. Their cost swings by where they are made, and Axxion models that swing by origin region so a claim's real exposure is understood before the bill lands.
People first, technology second
AI assists. Humans decide.
The system runs every stage. A person makes the binding call and signs off the result.
The team and the backing
Built by operators,
not by a start-up
The people who run it
Frederik Bisbjerg
Managing Director and Co-Founder
An international insurance and transformation executive, with leadership roles across the Gulf insurance market.
James Mathew
Head of Claims
More than 40 years in motor insurance, most of it leading motor claims survey work.
Stijn Venrooij
Executive Director, Operations and AI
Leads the operating model that keeps the work consistent across every partner.
The group behind it
Axxion is part of World Automotive Group, a diversified automotive group that has operated across the Middle East for more than four decades.
- The group's reach. Decades of vehicle data, repair-cost intelligence and supplier relationships feed straight into the claims operation.
- Axxion's part. Axxion provides the claims operation, the governance framework and the insurer relationship on top of that foundation.
- Built for the regulation.The governance is built for the UAE's new motor claims law, not retrofitted to it after the fact.
Start here
Run a pilot before you commit.
Put Axxion on a live slice of your motor book for twelve weeks, alongside your current claims operation. We manage the repairs, benchmark every cost against your existing portfolio, and report the difference each week.
Al Shafar Investment Building, Al Quoz, Dubai, United Arab Emirates. hi@axxion.co.